Help

Buying is easy...

Important: you need to be registered at Fashion-Vintage.com to contact a seller!

Click Login or My Account, a registration/login form will automatically pop up. It is important that you fill out all the fields with your correct personal data. Check your inbox for our confirmation email with an account activation link. Click and go!

Buy your piece

If you spot a piece that you simply must own, click the black CONTACT SELLER button on the right side of the advertisement. A screen will pop up and you can send an email to the seller. Do not forget to hit SEND. You can ask for more specifics, photos or details if desired. Please note that DV is not a bidding platform. You are free to negotiate the asking price, but please handle this with respect to the seller.

When you reach an agreement, exchange payment and delivery details. We suggest you use a financial third party (e.g. ) or transfer the amount into the seller's bank account.

You can manage your favourite pieces in My Account at the My Mail & Favourites section. All your email correspondence will be filed here by advertisement. You will receive an alert by email if you have an answer of the seller. If you bookmark a spotted Must Have, it will also appear in My Mail & Favourites.

Wishlist

If you are looking for a purple Chloé dress in size 00 (anything is possible) and it's not listed, make it A Wish. We'll alert you by email as soon it's for sale. Go to My Account and click My Wishlist. Please note that our VIP members have a 24 hour pre-notice on all new arrivals! Want to learn more about becoming a VIP member, click here.

For any questions check out our FAQ button at the bottom left or send an email to . We love to help!

ps. Join our eco-chic recycling philosophy: buy a lovely piece and enjoy wearing it. Then sell it again and buy another great piece. Buy one piece, sell one piece, buy one piece, sell one piece, buy one ...

Here you will find answers to your questions.
If you can't find what you're looking for, please send us an email at . We will get back to you as soon as possible.

How do I register?

Just click on Login, on top right. Or click the My Account button on the left. If you are creating an advertisement and are not yet registered, a registration field will automatically pop up before activating your advertisement. Please make sure you confirm the activation link in the registration email you'll receive. To avoid our emails to end up in your spambox add to your address book.

What happens if I forgot my password?

We will send you a new one by email. Please click forgot password and fill out your email address. Hit enter, and check your mail.

And what happens if I forgot my username?

We will send you a new one by email. Please click forgot username and fill out your email address. Hit enter, and check your mail.

How do I find what I'm looking for?

You can either click on Categories, Designers etc. in the top grey line and browse through the selection. Fine tune your search by date, vintage, condition, country and/or price. Or type your desired designer in the search field at the top right.

How do I contact the seller?

If you see a beautiful item that you simply must own, click on the CONTACT SELLER button on the right side of the advertisement. A screen will pop up and you can send an email to the seller. Please note that FV is not a bidding platform but Luxury Marketplace. You are free to negotiate the asking price, but please handle this with respect to the seller.
You need to login before you can contact a seller. If you are new and not registered yet, a registration form will automatically pop up.

How do I pay for my online purchases?

By bank or via a safe financial third party. Please discuss this with the seller. You can transfer the money by bank. For international transactions you will need an IBAN/BIC and/or SWIFT code. We suggest you use a financial third party, like . Security first!

How does a third financial party works?

First, you both should be registered at this third party. When you come to an agreement, between seller and buyer, the buyer will ask for your email address and will send you a payment request. Paypal informs both parties when the money has securely arrived. The seller then sends the item to the buyer. For more detailed information please check .

Who pays for the transport?

You can either split the costs or decide together if it is an all-inclusive asking price. Or not... Make sure the package is by registered or Track & Trace mail.

How do I know that the fashion items for sale are authentic?

All items placed must be a 100% authentic. All members of Fashion-Vintage.com have to confirm upon registration that all their items placed are a 100% authentic. If you have any doubts, ask the seller for more specific photos of authentic characteristics and serial numbers. Before posting, all advertisements are checked by our pre-sales Approval Team. Check our Authenticity page or send us an email at .

How about my privacy?

We regard protection of your privacy as a very important community principle. Therefore you can easily access and modify your personal settings. Just go to My Account and here you'll see your personal settings. We only use your email to provide you with our newsletter. If you prefer not to receive this, click the unsubscribe button in the bottom of the newsletter. Your email address will be removed from our database.

How do I change the currency?

Very, very easy... Just click EUR , USD or GBP at the top of the homepage!

How do I do I make an advertisement?

Click the Sell your Piece button at the left and off you go...! See our Help section for more info under Sellers Help.

How do I pay for placing my advertisement?

After finishing the 4 steps in Sell your Piece take a good look at the final result and then click Activate My Ad. You are then automatically directed to our payment handling screen. The following payment methods are accepted: Ideal, Paypal, Maestro (Belgium, Spain, UK and Austria only), American Express, Visa or Mastercard.

How long will my ad be visible?

For a period of 2 months. When this period expires, you will receive an email with an option to extend for another 2 months for 12,50 euro only. You advertisement will start all over with a new posting date.

Can I refresh my ad and hit the homepage again?

Yes, you can! Click Refresh in the MY ADS section. For only 4,50 euro you will start all over again and attract new potential buyers.

What perks do I have as a VIP member?

• Your personal online VIP Boutique page
• 5, 15 or 30 free ads per chosen term
• All your ads will automatically be spotlight ads (worth 5,00 euro each!)
• Your own web address: e.g. myshop.fashion-vintage.com
• Decorate and personalize your shop
• 24 hrs pre-notice on all items placed

How do I become a Fashion-Vintage.com VIP member?

After registration click the fuchsia Open your VIP Boutique button. Or check My Account and click the VIP button at the right. Choose your term and in both cases you will be directed to our payment handling screen.

Can I change my Shop Title?

Yes, you can. Click the My Account button and go to My Shop. At the right side of your shop title click edit on the first line. Change and click SAVE. Please note that only letters are allowed.

Can I change my Personal Web address?

No, we're sorry! If you are a VIP member, all the information in your ads refers to your shop. If you would change your web address, the connection to you from all your paid ads will be lost and buyers can't find you anymore. And we don't want that, now would we?

Do I really need to add photos to my advertisement?

Yes, yes, yes! We made it very easy for you to upload 6 photos in your advertisement. And for buying and selling authentic fashion items, it's all about looks... Please follow our photo guidelines. Use a white background, or dark it the item is white. First picture is a full view of the item, second picture a significant detail and picture 3 always a sharp close-up from the label. Follow the requested order until picture nr. 6: the id number is available. Use the autofocus button on your camera.

I activated my advertisement, but I don't see it online?

The first 24 hours all placed items will only be visible for our select group of VIP members. They'll have the first pick! After this period it will be shown to the rest of the world.
And all advertisement are check by our pre-sales Approval Team, before posted online.

Can I remove my advertisement after it is online?

Yes, you can. Click the My Account button on the left and then go to My Ads. Select your advertisement and click remove. And uh, be sure about the removal. Because once removed, your ad is lost and no refund will be paid.

I want to temporarily put my advertisement offline, is this possible?

Yes, as often as you want. Go to My Account and then My Ads. At the left of your advertisements you will find On | Off.

Can I make changes in my advertisement after it is online?

Yes, except for the Category and Designer you can edit everything you want. Go to My Account and then My Ads. Select the advertisement you want to change and click edit. You're back in the 4-steps-create-an-ad. Click on the step you need. After you made your changes in one of the steps, click "Take a Look" and you will see the final result. If happy, click Save Changes. A confirmation mail will be send to you. Be aware of extra payment related to change of asking (higher) price.

How do I ship my sold fashion items to the new owner?

You can either use your local Postal Services or make use of international couriers, like DHL or UPS. Or if you live in the same area, you can arrange to meet.

How should it be wrapped?

Make sure you wrap your item carefully and protect it well. We suggest you use those handy air bubbly envelopes. Shoeboxes can be wrapped in paper and/or plastic. You will be surprised to see all the boxes, envelopes and packages available at Postal Offices or department stores. We love to make it a present: soft protection paper, little bow and little card...